Your cleaning questions, answered

Use our quote form, call, text or email us. Share your postal code, approximate property size, bedroom and bathroom count, cleaning requirements and preferred date. Your estimate is based on the cleaning hours expected for the details you provide.

Cleaning is billed by the hour. The actual time can vary with the property's condition, layout and requested tasks, so the final bill may differ from the estimate. Tell us about buildup or extra work in advance to help us plan the time.

Both are available. Arrange one time cleaning for an individual visit, or ask about weekly, biweekly and monthly ongoing cleaning. We will discuss the scope and appointment availability when you contact us.

Please give us at least 24 hours' notice if you need to cancel your appointment. Cancellations with less than 24 hours' notice may incur a fee equal to one hour of cleaning at the rate for your booking. We understand that unexpected situations arise and may waive the fee at our discretion on a case by case basis.

Yes. We bring our cleaning products and equipment, including our triple HEPA filter vacuum. Our supplies include a mix of household and professional products. Tell us about product preferences and surfaces with particular care instructions before your appointment.

We recommend being home for the first visit so you can show us around and explain your priorities. If you cannot be there, we can still clean with clear instructions for entry and a description of the agreed work.

We arrange the number of cleaners based on the job, your requirements and our team's availability. Include any timing requirements when booking so we can discuss the appointment.

Tell us which rooms and tasks matter most, along with any delicate finishes or areas that should be left undisturbed. The agreed scope depends on the cleaning service, property condition and time available. Our house cleaning page gives examples of typical household tasks.

We do not undertake work that would put someone in an unsafe position. Our published exclusions include hazardous materials, human or pet waste and vermin infestations. Contact us before booking if a task involves difficult access, height or another potential safety concern.

We accept debit or credit card payments through Square only. Payment is due at the time of cleaning, or you can prepay through Square before booking. We do not accept cash or e-transfer.

If you have a concern about the cleaning, contact us as soon as possible so we can discuss what happened.